We will inform you about the expected delivery time for your order in the order overview and in your order confirmation email – however, this time may vary depending on the selected items and shipping method.

Please give us some time to prepare your order for shipping. We usually ship orders within 48 hours, but some orders may take a little longer.

Yes, you can! Our shipping partners always send you an email to notify you of the delivery. This allows you to specify your preferred delivery location, such as a parcel shop, or change the delivery day.

If the courier doesn't find you, you can use the tracking information to see whether your package was left with a neighbor or at a branch, for example. In some cases, a second delivery attempt will be made.

Please check the tracking information to see if the package has been left with a neighbor. If it hasn't been left with a neighbor and the shipping status hasn't changed in 5 days, please contact us – you'll find our contact options below.

Within 100 days of the purchase date, this is no problem at all – customer satisfaction is very important to us.

We're sorry. Please submit a complaint - click below and fill out the form. We ask for as much information as possible so we can quickly review your complaint.

First, fill out our return form, providing your order number, what you're returning, your email address, and so on. The more information you provide on the form, the faster and easier the return process will be for you and, of course, for us.
You will then receive a link via email to create your return label.
Take the packaged and labeled item to the nearest Packstation, DHL, Post AT, Swiss Post, or GLS branch and receive a receipt for your return.
We will receive notification of your return and arrange for a refund as soon as possible.

Possible reasons why a payment method is unavailable

The delivery and billing addresses do not match. If you want your order delivered to a DHL Packstation, this may also, in rare cases, preclude payment by invoice.
The combination of name and address could not be found. This can happen due to typos, relocations, marriage, or a change of address.
There is still an outstanding amount for another order – which sometimes simply means that a transfer has not yet been credited to our account or a return has not yet been processed.
Like other platforms and shops, we use independent credit agencies to assess your creditworthiness. Their data may, in some cases, prevent you from paying by invoice for your order.
Unfortunately, payment by invoice cannot be offered for pre-orders due to time constraints.
Unfortunately, we cannot offer Klarna as a payment method for our Swiss customers.

Your return will always be credited according to the payment method you selected when placing your order.

After we receive your return, we will inspect the items you sent back. Please allow us up to 10 business days to confirm your return.