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You can solve these problems immediately.

Our goal is to resolve your problems and questions as quickly as possible. That's why we've created short forms that allow you to resolve the most common issues yourself in less than 5 minutes, without having to contact support!
FAQ

FAQ

Frequently Asked Questions

Returns and complaints

Returns made easy. Simply fill out the form and return your basics with ease. If you discover a hole in one of your products, it's just as easy.

Duration: 2 minutes

Received a defective package

Here you can submit your damage report for the damaged package

Duration: 2 minutes

Size guide

Not sure what size you need? Check out the size guide!

Duration: 2 minutes

The invoice

Do you need an invoice for one or more orders? Check out our short tutorial on how to get your invoice instantly.

Duration: 2 minutes

Washing instructions

Want to know how to properly wash your cozybilly socks or boxer shorts? Check out our video.

Duration: 2 minutes

Feedback

Have you noticed anything we can improve? Let us know! We'd love your feedback!

Duration: 2 minutes

Desired products

Which product will be launched next? It's up to you – vote on what will be produced next!

Duration: 2 minutes

Help Payment Methods

Unsure about using Klarna and other payment methods? Check out our help guide

Accessibility

If you notice any barriers or have suggestions for improving accessibility, we would be happy to hear from you.

Duration: 1 minute

Do you have another problem?
Contact us!

Chat

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Chat with our support team now!

Contact form

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Services

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  • FAQ
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  • Washing Instructions

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Products

  • Sneaker Socks
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  • Sneaker socks + Business Socks

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